Dispatcher - Becoming A Supervisor [F2026]

Course Author(s)

Course Summary

One of the most common thoughts a new supervisor has after assuming their new role is, "Why did I do this?". Understanding the specific problem areas in the transition and keeping the reasons you took the position at the front of your mind will help you manage the stress of this new role.

By the end of this course, you will be able to list your personal reasons for becoming a supervisor and describe the transition process from peer to supervisor. We will also cover common problems in that transition, the responsibilities of the supervisor role, the importance of role models, and resources for managing stress.

Course Syllabus

  • Module 1 - Transitioning From Peer to Supervisor

    • The Why Behind the Role
    • The Transition Process
    • Responsibilities of the Role
    • Assessment

  • Module 2 - Recognizing and Rewarding Employees

    • The Power of Being Noticed
    • Rewards vs. Recognition
    • Guidelines for Success
    • Assessment

  • Module 3 - Supervising Across Generations

    • The Generation Gap
    • Who is in Today's Workforce?
    • Generational Motivation and Success
    • The Psychology of Motivation
    • The Four Basic Drives
    • Using Motivation to Meet Organizational Goals
    • Organizational Goals and Each Generation
    • Preparing for Generation Z
    • Motivating Generation Z
    • Assessment

  • Module 4 - Effective Employee Discipline

    • Effective Employee Discipline
    • Defining Discipline and its Purpose
    • Misconduct and Just Cause
    • Performance Problems and the Matrix
    • Supervisor Responsibilities and Pitfalls
    • Assessment

  • Module 5 - Mentoring and Peer Coaching for Supervisors

    • Mentoring and Peer Coaching for Supervisors
    • Defining Peer Coaching and Mentoring
    • The DELTA Approach
    • Characteristics of a Peer Coach
    • The Peer Coaching Program
    • Assessment

  • Module 6 - Writing and Conducting Evaluations

    • Writing and Conducting Evaluations
    • Paper vs. People
    • Writing the Evaluation: Best Practices
    • The Art of Feedback
    • The 5 Phases of Evaluations*
    • From Jim Keaton
    • Assessment

  • Module 7 - Professionalism, Diversity, and Inclusion

    • Professionalism, Diversity, and Inclusion
    • Perceptions and Barriers
    • Diversity vs. Inclusion
    • Assessment

  • Module 8 - Civil Liability for Supervisors

    • Civil Liability for Supervisors
    • Understanding Negligence
    • Theories of Liability
    • Major Areas of Supervisory Liability
    • Defenses
    • Assessment

  • Module 9 - Final Assessment

    • Final Assessment