The professional Dispatcher role is vital to the delivery of public-safety services.
A Dispatcher’s role is “vital” to the safety and well-being of every officer in-the-field.
How the dispatcher performs their duties reaches far beyond sending units on calls for service. The dispatcher’s skills help maintain officer safety and serves as a “safety net” in times of trouble.
The radio dispatcher has multiple responsibilities that must be performed with skill and expertise simultaneously.
Among them are:
Setting the tone. The dispatcher’s tone, volume, inflection, pitch, and word choice all affect how a message is received. Those who sound competent on the radio will be perceived that way, even by officers who do not know them.
Communication of information clearly via established protocols in plain English and accepted Signal codes.
Controlled use of radio airtime by following the ABC’s of dispatch of being accurate, brief, and clear.
Anticipate the needs of field units.
Concentrate and eliminate distractions
Assist officers and fulfill requests in a prioritized and timely manner.
This course covers the salient “must know and be conversant on” techniques every professional 911 emergency dispatcher should be well-trained on and much more….
Dispatcher: Radio Techniques
- Introduction by Jim Keaton
- Officer Safety
- Call Control and Dissemination
- Basic Dispatch Format
- Radio Terminology
- Module Assessment