Interpersonal Management Program and Communications (IMPACT) Section 1 [24-2640]

Course Author(s)

Randy Means J.D. - Randy Means & Associates (randymeans.com)

Course Summary

There have been NO meaningful standards and few fixed expectations for law enforcement officer performance in the critical skill domain of officer-citizen communication. Because good communication is not a natural strength, it must be taught and practiced.

This course is especially designed to guide law enforcement personnel away from the “awful” responses in typical officer-citizen communication scenarios and toward the “better,” or ultimately, the “correct” response.

In each of the 30 self-guided scenarios, divided into five convenient “six packs,” the student will see a series of verbally combative situations as well as three potential law enforcement officer responses for each. One of these responses is best and two are sub-optimal, but each will be analyzed as there is also something to be learned in doing things inappropriately at first.

Good communication may not elevate every interaction as one might prefer, but poor communication will likely worsen things.

Course Syllabus

  • Module 1 - Introduction

    • Introduction and Learning Objectives
    • How to use this training

  • Module 2 - Armed Robbery Victim

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 3 - Refusal to Leave Premises

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 4 - Child Custody Disputes

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Module 5 - Media at Fire Scene

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 6 - Missing Child

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 7 - Alleged Racial Discrimination

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Final Assessment

    • Assessment