Interpersonal Management Program and Communications (IMPACT) Section 2 [24-2641]

Course Author(s)

Randy Means J.D. - Randy Means & Associates (randymeans.com)

Course Summary

In this section, Section 2, the student will see a series of verbally combative situations as well as three potential law enforcement officer responses for each. One of these responses is best and two are sub-optimal, but each will be analyzed as there is also something to be learned in doing things inappropriately at first.

Good communication may not elevate every interaction as one might prefer, but poor communication will likely worsen things.

Course Syllabus

  • Module 1 - Homeless and Emotionally Disturbed Person

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Module 2 - Drunk at Public Event

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 3 - Natural Death

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Module 4 - Landlord - Tenant Dispute

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • Response C

  • Module 5 - Evacuation

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 6 - Suspicious Person

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Final Assessment

    • Assessment