Interpersonal Management Program and Communications (IMPACT) Section 4 [24-2643]

Course Author(s)

Randy Means J.D. - Randy Means & Associates (randymeans.com)

Course Summary

In this section, Section 4, the student will see a series of verbally combative situations as well as three potential law enforcement officer responses for each. One of these responses is best and two are sub-optimal, but each will be analyzed as there is also something to be learned in doing things inappropriately at first.

Good communication may not elevate every interaction as one might prefer, but poor communication will likely worsen things.

Course Syllabus

  • Module 1 - Traffic Collision

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 2 - Attempted Arrest Warrant Service

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 3 - Irate Crowd

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 4 - Confused Senior Citizen

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 6
    • - Response A
    • - Response B
    • - Response C

  • Module 5 - Angry Parent at Ballgame

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Module 6 - Irate Parent

    • Citizen Contact 1
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 2
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 3
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 4
    • - Response A
    • - Response B
    • - Response C
    • Citizen Contact 5
    • - Response A
    • - Response B
    • - Response C

  • Final Assessment

    • Assessment