Active Shooter for Telecommunications and Law Enforcement Professionals




One never knows if such an event will happen in your hometown. This course could make a big difference in someone’s life, even yours!

Active shooter incidents and their response pose several unique concerns for all facets of public- safety. There are numerous issues that make responding to an active shooter incident more complex than other armed subject calls or, violent in-progress incidents. In addition, these types of incidents have historically garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety.

This course provides key insight to telecommunications professionals and law enforcement officers what key and rapidly unfolding issues can occur to be better prepared for such incidents. There is never an exact similar situation nor is this event “routine”. It is filled with extreme emotions and rush of adrenaline and constant training like this course can greatly assist the responding professionals to understand better the mind of an Active-Shooter and mentally prepare as best one can for such an event.

Each online course is developed from an 8-hour classroom-based curriculum. The average length of our online courses is 90 to 120 minutes.


  • Course Introduction

    • Matthew Shenk, Radioroom Supervisor, Lancaster, County-wide Communications, Pennsylvania.
    • Bernard J. Brown, APCO Adjunct Instructor, Assistant Director of Emergency Services, City of Danville, Virginia
  • Module 1: Incident Management

    • Module Introduction
    • Definition of an Active Shooter
    • Phases of Incident Development
    • Assessment
  • Module 2: The Role of Law Enforcement

    • Module Introduction
    • The Suspects
    • Describe the Suspects
    • The Scene
    • Secondary Dangers to Responders
    • Assessment
  • Module 3: The Role of Fire and Emergency Medical Services

    • Module Introduction
    • Fire Service Response
    • Emergency Medical Services Response
    • How to Notify and Disseminate Information
    • Assessment
  • Module 4: Role of the Telecommunicator

    • Module Introduction
    • Your Primary Role
    • Dispatch Issues
    • Incident Command
    • Assessment
  • Module 5: Media Matters

    • Module Introduction
    • Public Expects to Be Informed
    • Misperceptions about the Media
    • Confidential Information
    • Assessment
  • Module 6: The Aftermath

    • Module Introduction
    • Critical Incident Stress Debriefing
    • Guidelines for Incident Critiques
    • Societal Impact
    • Assessment
  • Final Assessment