Making Peace in Difficult Confrontations

Understanding your Personality

  • Students will be directed to take the Disc Personality Profile and score their worksheet accordingly.  After scoring the profile, there is a detailed discussion of how to understand your personality, evaluate the strengths and weaknesses and become more aware of the different personality types that criminal justice professionals may encounter.

How Generational Issues Influence Relationships

  • Students are presented a range of generational imperatives and detailed information on the current generations living in society.  Importantly, generations are explored in detail and each one is analyzed in regard to their key morals, ethics, values, concepts and how they make decisions.  This section therefore provides criminal justice professional the opportunity to explore the broad range of individuals they may encounter in the public and daily interactions and to be better equipped to understand how these individuals interact with one another.

Ethics, Moral Reasoning and Moral Development

  • This section provides students with theoretical concepts dealing with basic and advanced decision making. Students are introduced to foundational terminology and theory concerning moral reasoning and development. Students are challenged to think through the Heinz Dilemma  and are presented with a detailed discussion of the work and study of moral development from Lawrence Kohlberg. 

Police Cultural and Interaction with Society

  • Students are introduced to the ever-changing cultures and subcultures of society. They are introduced to how each culture and subculture develop basic and complex values that effect decision making and interactions in society.  In addition, they are introduced to the basic democratic roles of citizens, society and the functions of modern policing. Students are also introduced to creating and maintaining positive relationships within society and techniques on how that can be achieved.  Basic police training, functions, and field training officers’ duties and responsibilities are explored. 

The Essentials of Effective Communication

  • Effective Communications offer students to the basics of effective communication to include verbal, non-verbal, command presence, effective communication techniques and the art of active listening.  Students are presented with many examples of effectively communicating across a broad spectrum of society and the tools and techniques necessary to be successful in the public.  Cross-cultural communication is also discussed as well as identifying abnormal communication and triggers that may lead to difficult situations and unnecessary confrontations.

Emotional and Psychological Barriers to Making Peace

  • Students are presented with emotional and psychological barriers that exist in the human body.  These basic human functions which may or may not be able to be controlled under high stress situations. Techniques to help them better understand these basic functions.  Stress is explored in great detail as well as the need to mitigate the cumulative effects of dealing with it on a daily basis.  Coping skills, health, fitness, sleep and how we make decisions under these challenging circumstances are explored in detail.   

Case Studies

  • Students will be presented a wide variety of case studies involving confrontational issues that criminal justice professionals may face in daily interactions with the public.  The student is directed to evaluate the case study, determine what went wrong, what went correctly and how the situation could be handled differently. 

Estimated Seat Time of Course- 1-Hour and 15 minutes

Each online course is developed from an 8-hour classroom-based curriculum. The average length of our online courses is 90 to 120 minutes.


  • Module 1 - De-escalation: Understanding and Resolving Conflict

    • Introduction by Robert England
    • Download DISC Personality Profile Assessment
    • Taking the DISC Assessment
    • Scoring the DISC Assessment
    • Understanding the DISC Assessment / Generational Differences
    • Ethics, Moral Reasoning and Moral Development
    • The Roles of Police
    • The Essentials of Effective Communication
    • Emotional and Physiological Barriers
    • Decision Making
    • Assessment
  • Module 2 - Case Study Videos

    • Case Study: Police Abuse?
    • Case Study: Officer Criticized at Ceremony
    • Case Study: Officer Tases 65-Year Old Woman
    • Case Study: Rude Kid Abuses NYPD in Harlem
    • Case Study: Citizen Pulls Over Cop
    • Case Study: Police Altercation Goes Viral
    • Case Study: Angry Officer
    • Case Study: Attempt to Escalate?