Human Relations in Law Enforcement
COURSE SUMMARY
Law enforcement is both a public-safety and a customer service business.
Today, officer must understand and possess the necessary HUMAN RELATIONS SKILLS to mitigate conflicts with the community.
Interacting with the general public must be a proactive, day-to-day community policing mission of each law enforcement officer one individual at a time to increase personal relationships in your community and enhance the partnership with your community. It pays big dividends in reduce liability, and negative police/citizen outcomes.
The mission of law enforcement officers is to protect citizens from the “real bad people” and improve the quality of life within their communities. Values like justice, courage, respect, and integrity should guide every action, every day. Excellent customer service and human relations are the foundation for excellent police work. It improves community relations, trust and reduces complaints, conflict, and tension.
This course focuses on customer service behaviors that will promote these values, making law enforcement officers more effective.
In turn, your department will enjoy a better reputation and relationship with the community.
Each online course is developed from an 8-hour classroom-based curriculum. The average length of our online courses is 90 to 120 minutes.
COURSE SYLLABUS
-
Course Introduction
- Community Policing - Topic Introduction
- SME Introduction
- Customer Service in Law Enforcement
- “So, What’s Your Problem?”
-
Pre-Assessment
-
Module 1: Understanding Customer Service
- Module Objectives
- SME Introduction
- Improved Odds of Safety and Survival
- Fewer Complaints and Lawsuits: Better Job Security
- Improved Criminal Investigative Effectiveness
- Increased Job Satisfaction, Self-Esteem, and Self-Fulfillment
- Reduced Stress: Improved Health
- Taking Care of "Business" and the "Individual"
- "The Opening, The Business, and The Parting"
- Module Summary
-
Module 2: Effective Customer Service
- Module Objectives
- SME Introduction
- Customers and Customer Service
- The Role of Values and Beliefs
- Effective Customer Service Techniques
- Empathy
- Concern for Human and Cultural Diversity
- Dealing with Difficult People
- Anger Management
- Module Summary
-
Module 3: Effective Communication
- Module Objectives
- SME Introduction
- Effective Communication
- Customer Service Behaviors for Law Enforcement - Verbal
- Customer Service Behaviors for Law Enforcement - Nonverbal
- Listening
- Module Summary
-
Course Conclusion
- Ten “Loser” Customer Service Behaviors
- Course Summary
-
Post-Assessment
-
Course Credits
ROLL CALL ® AND POLICECOMMUNITY.NET ®
ARE REGISTERED TRADEMARKS OF
TRAINING RESPONSE NETWORK INC. (TRN)