Training Response Network, Inc. (“TRN,” “us,” “we,” or “our”) is committed to protecting the privacy of users (“user”, “you” or “your”) of its site (“Site”). TRN’s Privacy Policy is designed to assist you in understanding how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Site. This Privacy Policy will be continuously assessed against new technologies and business practices. This Privacy Policy applies to this Site and governs data collection and usage at this Site. Please read it in its entirety.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.



For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your email address, name, phone number and title. The information that we request will be retained by us and used as described in this privacy policy.

The mobile app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app


We employ cookie technology to store and track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete transactions over the Internet. Cookies should make your online experience easier and more personalized.

Login areas on the Site require that your browser accept session cookies. We use session cookies to verify that you are properly signed in and to display information regarding the services to which you have subscribed.

Most web browsers automatically accept cookies, but you decide if and how your computer will accept a cookie by establishing your preferences in your web browser. You may change your browser to prevent the browser from accepting cookies. Some of our services (as well as certain portions and features of the Site), however, may not work correctly or will not work at all if your browser is set not to accept cookies.

We employ web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from the Site. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether electronic newsletters sent by us to those who have opted to receive them from us have been opened and which links are clicked. The data collected will only be used in an aggregate form and will not contain any Personally Identifiable Information, as that term is defined below.

TRN will require by January 1, 2024, that all users of its website services to accept and follow a two-factor authentication method upon login to its services. This requirement is to assist the Company in protecting all end-user’s private information and reduce opportunities of cybercrime and hacking of its services and all customers.


Using cookies, web beacons or similar technology, we track and collect information about your computer and software when you visit the Site. This information may include: (i) your IP address; (ii) domain server; (iii) type of computer; (iv) type of web browser; (v) access times; and (vi) referring web sites addresses (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you. Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.

We use Traffic Data to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. We may provide Traffic Data and/or other aggregate non-personally identifying information to third parties.

If you choose to register with us and subscribe to our services (become an “Authorized User”), you will be asked to create a username a unique account password and by January 1, 2024, provide your mobile access number provide us with certain information that identifies you. Specifically, we will require certain “Personally Identifiable Information” from you as an individual online to verify your identity and to process your requests as an individual. Personally Identifiable Information may include information such as: First/Last Name/Agency or Institution of Employment e-Mail, mobile number and either law enforcement ID or Institutional ID number but Social Security will not be used or accepted by the Company.

If you choose not to provide us with any Personally Identifiable Information, access and use some portions of the Site may be limited and TRN can’t guarantee that your cyber-security will not be compromised. TRN takes industry standard measures to protect all end-user’s information from such incidents but if as an end-user to reduce your security. You will be able to access most services that we may offer and/or use those portions or features of the Site that will require your Personally Identifiable Information but possibly at an increased risk if not enrolled in a two-factor method.

If you communicate with us by e-mail, or otherwise complete online forms, surveys, or the like, any information provided in such communication may be collected as Personally Identifiable Information.


Whenever you use our Services via the mobile app, in case of an error in the app, we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Except as otherwise provided in this Privacy Policy, we will keep your Personally Identifiable Information private and will not share any of such information with third parties, unless such disclosure is necessary to: (a) comply with the law or legal process served on us; (b) enforce our rights; (c) protect against harm to the rights, property or safety of TRN, users of the Site or the public;(d) operate or conduct maintenance and repair of our services or equipment; (e) enforce our Institutional Subscriber Master License and Services Agreement, Membership Agreement and any other agreements, including investigation of potential violations thereof; and/or (f) detect, prevent and/or otherwise address fraud, security or technical issues.

In general, we will only use Personally Identifiable Information for the purposes for which such information was provided to us.

We may use your Personally Identifiable Information for the following purposes: (a) to verify the information you provided to us; (b) to provide you the services that you have requested; (c) to provide you with information about us and our programs and services; (d) to provide services which Authorized Users are entitled in accordance with our Institutional Subscriber Master License and Services Agreement, Membership Agreement and any other agreements; (e) to produce aggregate statistical data for the improvement of services offered by us; (f) to respond to your inquiries; (g) to offer you other products, programs or services that we believe may be of interest to you; and (h) for any other purposes related to those set forth above.

From time to time, we may send you service-related communications. For instance, if our service is suspended temporarily either for maintenance or an unplanned outage of the Internet, we might send you notification e-mail ahead of time or if an interruption has suddenly occurred which not under our control or the hosting partner TRN uses you may also get a notice. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

If you wish to subscribe to our newsletter(s), we will use your name and e-mail address to send the newsletter to you. Out of respect for your privacy, we provide an easy way for you to unsubscribe, if needed. Please see the “Opt-out/Discontinue” section below for further details.


We use the services of third parties and/or hire third parties to provide services on our behalf, such as processing and/or completing transactions relating to our services, handling, and delivering of e-mail communications, software development and testing and hosting of our Site. Some of the software consulting services may not reside within the borders of the United States of America. We might be required to share Personally Identifiable Information with those service providers if necessary but under controlled circumstances. All Service and any software consultants providers of TRN who have access to Personally Identifiable Information, however, are required to protect this information in a manner that is consistent with this Privacy Policy and not to use it for any purpose other than to carry out the services they are performing for TRN.


In the event TRN goes through a business transition, such as a merger, acquisition by another company, sale of all or a portion of its assets, or reorganization or liquidation, TRN reserves the right to transfer, sell or assign information concerning the Site and your use of the Site, including without limitation your Personally Identifiable Information.


While Authorized Users cannot unsubscribe from all messages relating to our services, we provide users the opportunity to ‘opt-out’ of having Personally Identifiable Information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. An Authorized User may contact TRN at any time to request that all Personally Identifiable Information in TRN’s possession and control be deactivated and that services be discontinued.


If your Personally Identifiable Information changes, you may update it by making the change on your account page.


This Site contains links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by TRN of the contents on such third-party web sites. We are not responsible for the privacy practices or content of linked third party sites and do not make any warranty or representation regarding the content or accuracy of materials on such sites. Nor do we make any warranty or representation regarding, nor does it endorse, any linked third-party web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that TRN or this Site sponsors, endorses, is affiliated, or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links. If you decide to access linked third-party web sites, you do so at your own risk.


If you use a bulletin board or chat room on this Site, you should be aware that any Personally Identifiable Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit in these forums.


We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it.

The Site has security measures in place intended to protect the loss, misuse and alteration of the information under our control. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical and technical security measures to guard against unauthorized access to systems where we store personal data.

We safeguard the privacy of information you provide us through the Site. For online service requests, we use programs that encrypt the information you provide on the form before transmission to us. Information you provide to us online, including Personally Identifiable Information is transmitted to us through a secured socket layer (SSL) transmission. The information is decrypted only upon receipt by us.

Unfortunately, no data transmission over the Internet or method of electronic storage is 100% secure. As a result, while we strive to use commercially acceptable means to protect your Personally Identifiable Information, TRN cannot ensure or guarantee the absolute security of any information you transmit to us or from our online services, and you do so at your own risk.

The security of your account also depends on keeping your username and account password confidential, and you should not share your username or account password with anyone. If you do share your account information with a third party, they will have access to your account and your Personally Identifiable Information.


We may change our Privacy Policy at any time by updating this posting. Changes to our Privacy Policy will be effective when posted. Should TRN decide to use Personally Identifiable Information in a manner materially different from that stated at the time it was collected, TRN will be responsible to contact you and provide notice and gain permission from you for such purposes by e-mail using the last e-mail address that was provided to us. Users will have a choice as to whether (or not) we use their Personally Identifiable Information in this different manner. Unless otherwise agreed, we will use Personally Identifiable Information in accordance with the Privacy Policy under which the information was collected.


We are committed to protecting the on-line privacy of children. In accordance with the Children’s On-line Privacy Protection Act, TRN does not knowingly collect any personally Personally Identifiable Information from or provide any services to children under the age of 13. In the case we discover that a child under 13 has submitted personal information to us, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.


TRN is an equal opportunity employer and conduct all its business-related activities with no biases against race, gender, age, location or other such biases or implicit biases. All individuals are treated equally and fairly.


By using the Site, you signify your assent to our Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. Your continued use of this Site following posting of changes to these terms will mean you accept those changes.


If you have any questions or concerns regarding our Privacy Policy or any questions about the security at our Site, please contact us at:

Training Response Network, Inc.
P. O. Box 5520
Hanover, NH 03755
Telephone (Toll free): 877-671-4TRN (876)
Support E-mail:


Users who reside in California and have provided Personally Identifiable Information to TRN have the right to receive: (a) information identifying any third party to whom TRN may have disclosed, within the past year, personal information pertaining to you and your family for that party’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain such information, please e-mail your request to This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

Effective Date: January 1, 2023.